14-day money-back guarantee
If you are not satisfied with Specola for any reason, you can request a full refund within 14 calendar days after purchase. No explanation is required. For a duplicate charge or failed license delivery, contact us even after that period and we will correct it.
This commercial policy is in addition to any mandatory cancellation, withdrawal, warranty, or refund rights available under applicable consumer law.
How to request a refund
Email support@jetpooh.com with:
- the email address used for the purchase;
- the Paddle order or transaction reference;
- optionally, a short note on why Specola did not work for you, which helps us improve it.
You may also use Paddle buyer support to locate an order and request help. Do not send full payment-card information, passwords, proxy credentials, access tokens, or private keys.
Processing
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Refunds are issued by Paddle to the original payment method, normally within 5 business days of the request. Bank and payment-network processing times vary. Taxes and currency conversion are handled according to Paddle's buyer terms and applicable law.
After a refund, the associated license is deactivated and you must stop using the paid version of the software.
One-time purchase
The currently advertised USD 19.90 license is a one-time purchase, not an automatically renewing subscription. If a future offer includes a subscription, its billing interval, renewal terms, cancellation method, and applicable refund rules will be disclosed separately before purchase.
Contact
Questions about this Policy: support@jetpooh.com